Refund policy

💰 Refund Policy – Nexora Store

At Nexora Store, your satisfaction is our priority.

💵 Refunds

We offer a 30-day money-back guarantee, which means you have 30 days after receiving your item to request a refund.

To be eligible for a refund:

  • The item must be unused and in good condition

  • Must be in its original packaging (if applicable)

  • Proof of purchase is required

⚠️ Damaged or Incorrect Items

Please inspect your order upon arrival.

If your item is:

  • Damaged

  • Defective

  • Incorrect

Contact us immediately so we can evaluate the issue and provide a suitable solution, including a refund if applicable.

❌ Non-Refundable Items

Refunds are not available for:

  • Used items

  • Personal care products

  • Sale items

  • Gift cards

🔁 Exchanges

We do not offer direct exchanges.
If you want a different item, please request a refund first, then place a new order.

🇪🇺 EU Customers (14-Day Cooling-Off Period)

If your order is shipped to the European Union, you have the right to request a refund within 14 days, without providing a reason.
The item must be unused and in its original condition.

📩 Contact Us

To request a refund or for any questions, please contact us at:
wessamelqawary92@gmail.com